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21st 2007f October 2007
Posted in: Uncategorized
Dave L asked:
I just bought the Philips HTS3555/37 home theatre system yesterday (Wednesday 07/10)…I hooked everything up and it was working fine….I was in the middle of watching a DVD on the system and my roommate turned on her air conditioner and blew out the power. After flipping the fuse I restarted the movie and it began freezing every couple seconds while playing. I turned off the system and turned it back on only to find that now the disc will just say “loading” for a while and then say “no disc.” I have tried probably 10 DVDs (both real DVDs and burnt DVDs) and I keep getting the same errors. I have also tried unplugging the system overnight but did not work. I did not have the system on a surge protector it was just plugged into a regular extension cord from an outlet - could the power being blown out while I was watching a DVD have screwed with the system so the player will not work anymore? Or is there possibly something I could try to fix it before I return it? Thanks.
Jeromy
I just bought the Philips HTS3555/37 home theatre system yesterday (Wednesday 07/10)…I hooked everything up and it was working fine….I was in the middle of watching a DVD on the system and my roommate turned on her air conditioner and blew out the power. After flipping the fuse I restarted the movie and it began freezing every couple seconds while playing. I turned off the system and turned it back on only to find that now the disc will just say “loading” for a while and then say “no disc.” I have tried probably 10 DVDs (both real DVDs and burnt DVDs) and I keep getting the same errors. I have also tried unplugging the system overnight but did not work. I did not have the system on a surge protector it was just plugged into a regular extension cord from an outlet - could the power being blown out while I was watching a DVD have screwed with the system so the player will not work anymore? Or is there possibly something I could try to fix it before I return it? Thanks.
Jeromy
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Sounds like you had a power surge and your DVD player is COOKED! More than likely a component of the internal circuitry was burned out by the surge.
If you just purchased it you should have very little trouble returning it for a replacement. I’d suggest NOT telling them how it went bad though. Just tell them it worked a couple times then stopped working. That’s all they need to know.
Before you plug in your replacement though, I’d buy a decent surge protector. Never use just a plain ‘ol extension cord! A surge protector probably would have saved your equipment from being fried. When you go to buy one don’t be cheap. You do get what you pay for when it comes to surge protectors and some of them offer an insurance policy, of sorts, against it not working and allowing a surge to get through.
Comment by j_bryon — October 23, 2007 @ 3:00 am
I agree. Now is the time to be a liar. Take it back where you purchased it and say “I hooked everything up correctly, but it doesn’t work. I want my money back”.
Then BEFORE YOU PLUG UP THE NEW ONE, purchase a surge suppressor to prevent that in the future.
Comment by Tomk — October 25, 2007 @ 11:58 am